When the following words are used in this Terms and Conditions document, this is what they mean:
1.1 Booking: Your request to occupy the Property for the Short-Stay Period as made via the VA Stays Website, phone or by any other means (such as bookings via On-Line Travel Agents e.g. Booking.com, Airbnb, VRBO or similar).
1.2 Booking Confirmation: the written confirmation sent by Us to You confirming the agreement for You to occupy the Property during the Rental Period.
1.4 Property: the property as defined within the Booking Confirmation
1.5 Short-Stay Period: the period of time for which VA Stays shall make available the Property to the Guest as set out in the Booking Confirmation.
1.6 Security Deposit: the security deposit to be paid by You in accordance with clause 2.0.
1.7 Terms and Conditions: The Terms and Conditions set out in this document, the Property Specific Terms and any other Terms referred to in these Terms and/or provided to You by Us.
1.8 Property Specific Terms: specific restrictions applicable to a Property as provided to the Guest by VA Stays.
1.9 You/Your/Guest/s: the Guest and or his/her invitees to the Property. The Lead Guest is the lead person on the Booking Confirmation.
1.10 VA STAYS /We/Us: VA STAYS Ltd. is the trading name of VA STAYS Limited, a company registered in England and Wales with company registration number 16250360 of 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
1.11 When VA STAYS use the words ‘writing’ or ‘written’ in these Terms this will include email unless We state otherwise. By booking accommodation with VA STAYS you are agreeing to the following terms & conditions.
By booking accommodation with VA Stays you are agreeing to the following terms & conditions.
PLEASE NOTE: VA STAYS reserves the right to request photo ID of the credit card which matches the ID prior to the arrival date. We have the right to cancel the booking if the guest refuses this request. These conditions govern all bookings made with VA STAYS. You accept these conditions yourself and on behalf of all members of your party whether you are booking as a guest or on behalf of others. In addition, by visiting or using our website you agree to comply with the Site Terms.
Your booking is with VA STAYS LTD (referred to as VA STAYS in these terms and conditions) registered in England and Wales 16250360 of 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
1.1 References to you or your are references to the person or organisation making the booking with VA STAYS.
1.2 These terms apply to bookings made via the VA STAYS website, by email or telephone or in person with VA STAYS. Bookings made via Booking.com, AirBnB, VRBO or any other On-Line Travel Agents (OTAs) will be subject to their terms and conditions and additional to our own terms noted here.
1.3 Your booking is confirmed and a legal contract concluded once your payment has been successfully made. No booking is made or contract concluded when payment is declined or unauthorised.
1.4 You agree that the booking is for a short term stay for leisure, business or temporary purposes and does not give rise to an assured shorthold tenancy or lease and is an excluded agreement within the meaning of s.3A(7)(a) of the Protection from Eviction Act 1977.
1.5 Bookings can be for any length from 2 nights up to three months. Bookings may be made at any time up to 48 hours prior to your stay to enable us to check your status and credit card details are correct.
1.6 Bookings may only be made by a person aged 25 or above and there must be at least one person aged 25 or above staying in the accommodation. Proof of ID is required as is a proof of address which must match that of the credit card used for payment.
1.7 All guest names and photo ID are required prior to check in whether they are adults or minors.
1.8 You may not re-sell or re-assign your booking to any other person or organisation except with the express authority of VA STAYS.
2.1 As part of your booking with VA STAYS, You will be required to pay a refundable SECURITY DEPOSIT of £200 prior to checking into the property. This security deposit will be taken via a secure third party (Stripe) in case of damage to the Property, damage or loss of contents, damage or loss to keys, key fobs, parking permit, excessive or incorrect use of facilities, or other breach by You of these Terms. VA STAYS is entitled to deduct from the security deposit in the following circumstances:
2.1.1 Should You or any member of Your party damage the Property, or any equipment or fittings at the Property, or leave it in a condition where additional cleaning is required (being any cleaning over and above that which we consider (at our discretion) to be necessary in the usual course).
2.1.2 Should You or any member of Your party be in breach of any of the Terms & Conditions.
2.1.3 Should VA Stays be required to remedy any damage caused to the Property during Your stay.
2.1.4 To fully charge for additional Guests which have not been approved by VA Stays (additional guests will be charged at £25 per person per night)
2.1.5 Should unauthorised pets be brought to the Property (whether or not they cause damage or untidiness)
2.2 The Guest must report any damage immediately to VA Stays.
2.3 If no deductions are required, the Security Deposit shall be returned within 7 business days after Your stay.
2.4 Should a claim be made by VA Stays against the Security Deposit, details of such a claim will be provided to You within 7 days of the end of Your stay (or after such longer period as may be required for the deductions to be calculated).
2.5 Should the Security Deposit provide insufficient remedy, VA STAYS shall have the right to recover any sum from You to make up any shortfall
2.6 In the event that You or any member of Your party causes severe damage to the Property which results in VA STAYS having to cancel subsequent bookings and / or pay compensation to any person due to the Property being left in an uninhabitable state by You, or which reduces the services offered to subsequent Guests, You shall indemnify VA STAYS in full for any loss incurred by them which the Security Deposit does not cover.
3.1 All payments shall be made by Credit or Debit Card. VA STAYS do not charge booking fees or credit or debit card fees.
3.2 Full payment is required upon booking unless expressly agreed otherwise by VA STAYS.
3.3 The total price for your entire stay will be presented to you before you confirm your booking and make payment. Our pricing is dynamic and therefore the price for the same or similar accommodation may vary over time after your booking is made. This does not confer upon VA STAYS any right to require additional payment where the price increases and does not confer any right on you to a discount if the price decreases.
3.4 Both VA STAYS and you may cancel the booking at any time up to 7 days prior to the first day of your booking with VA STAYS in which case a full refund will be made to you. After this period the total amount will be payable.
3.5 If you cancel the booking within 7 days of the first day of your booking then VA STAYS reserves the right to retain the full amount paid. Any refund will be at VA STAYS’s entire discretion unless it is able to book out the accommodation to other guests, in which case it shall make a refund to you of your booking cost, less any difference in price where the replacement booking was of a lesser value.
3.6 VA STAYS reserves the right to cancel bookings within 7 days of the first day of the reservation where it is necessary due to reasons outside of VA STAYS’s reasonable control or in the event of an overbooking due to delays or errors within the booking system. In the event of such cancellation the client will receive a full refund.
4.1 Check-in time is from 3pm and check-out time is no later than 11am, unless expressly agreed by VA STAYS otherwise. VA STAYS may request an additional payment for early check-in or later check-out. Information on the check-in and check-out procedure and access to the accommodation will be provided separately.
4.2 VA STAYS provide serviced accommodation rather than a hotel or guest house service. VA STAYS do not provide meals or newspapers.
4.3 Included in your room/apartment will be linen and towels, shower gel and shampoo. A cleaning service is provided and further information is available on request.
4.4 Your accommodation will also include a supply of coffee, tea and long-life milk.
4.5 You are responsible for the conduct of all persons staying within the accommodation and shall ensure that they comply with these terms and conditions. In particular you and your guests must not:
4.5.1 Smoke in the premises. All rooms and common spaces in our accommodation is strictly non- smoking – you and other guests may only smoke outside of the premises.
4.5.2 Bring any pets into the premises, with the exception of assistance dogs or unless expressly agreed by VA STAYS;
4.5.3 Bring any potentially dangerous or hazardous materials or equipment onto the premises;
4.5.4 Tamper with any fire alarms or emergency equipment;
4.5.5 Remove, damage or destroy any VA STAYS property;
4.5.6 Use any technology provided by VA STAYS to download or access any unlawful or obscene material;
4.5.7 Cause unreasonable disturbance to our other guests or any VA STAYS staff;
4.5.8 Make excessive noise particularly after 11pm especially from TV’s and other electronic devices
4.5.9 Fail to return your room keys/fobs/cards at the end of your stay as, in the interests of security, we may have to replace the corresponding. (Please note failure to return any keys, key fobs and / or parking permits will results in VA Stays having to deduct the cost to replace these items from the Security Deposit you paid)
4.6. You are responsible for your visitors. Non- residents will not be allowed access to the apartments after 11pm and we operate a strict no party policy
5.1 We have a strict zero-tolerance policy on late-night noise. All music and activities which can be heard by neighbouring properties are prohibited so as not to disturb nearby residents.
5.2 The following restrictions apply to all properties:
5.2.1 You will not turn up the music within the Property to provide music outside;
5.2.2 Any music playing inside the Property, must not be heard outside;
5.3. You and every member of Your party undertakes to:
5.3.1. BeconsideratetotheneighboursofthePropertyatalltimesandmorespecificallyduringtheearly hours of the morning and late evening;
5.3.2. ToensurethatanydeliveriesortaxisareprovidedwithclearinstructionstothePropertysoas not to inconvenience neighbouring properties.
5.4. Should You be in breach of any of the conditions set out in this clause 5 and/or should We receive a complaint by a third party, VA Stays will provide You with a verbal warning and an opportunity to remedy the breach in the first instance.
5.5. If You commit a serious breach of the conditions set out in this clause 5 or if a warning has been given set out in 5.4 above which is not complied with, VA Stays shall have the right to ask You to leave the Property immediately thus terminating the rental agreement and in such a case VA Stays shall not be liable to You for any reimbursement of any money paid, including the Security Deposit.
6.1 We have no responsibility for, or control over, the internet service at any Property, nor the information You transmit or receive via the Internet service.
6.2 We do not guarantee:
6.2.1 The availability or functionality of the service or that it is free from defects or viruses.
6.2.2 The speed at which information may be transmitted or received via the service.
6.2.3 That the service will be compatible with Your equipment or any software which You use.
6.2.4 You must not use the service to access internet services, or send or receive emails, which:
6.2.4.1 Are defamatory, threatening, intimidatory or which could be classed as harassment; contain obscene, profane or abusive language or material.
6.2.4.2 Contain pornographic material (that is text, pictures, films, video clips of a sexually explicit or arousing nature);
6.2.4.3 Contain offensive or derogatory images regarding sex, race, religion, colour, origin, age, physical or mental disability, medical condition, or sexual orientation.
6.2.4.4 Contain material which infringe third party’s rights (including intellectual property rights);
6.3 You must not download, alter, e-mail or otherwise use any content in breach of any third-party intellectual property rights.
6.4 We may suspend access to the internet service if We reasonably believe that You are in breach of any provisions of this clause.
6.5 You must not use the service to engage in any activity which constitutes or is capable of constituting a criminal offence, either in the United Kingdom or in any state throughout the world.
6.6 You agree and acknowledge that We may be required to provide assistance and information regarding Your use of the internet at the Property to law enforcement, governmental agencies and other authorities.
7.1 VA Stays is entitled to enter the Property, without providing You with prior notice in the following circumstances:
7.1.1 In an emergency, to include where repairs are required to be carried out due to a report made by You or damage caused by You (or where VA Stays has reasonable grounds to believe that such damage has been or may be caused);
7.1.2 Should You be in breach of any of these Terms or VA Stays has reasonable grounds to believe that You are in breach of these Terms;
7.1.3 VA Stays have received reports from a third party advising Us of conduct which is in breach of these Terms.
7.2 Should access be required, You agree not to obstruct the re-entry of VA Stays (to include workmen/women) to the Property.
8.1 VA STAYS reserves the right to charge the credit/debit card used for payment or any other card used to provide security in respect of:
8.1.1 The cost of replacing or repairing any property of VA STAYS including furniture, upholstery, fittings, appliances or other fixtures and items which are damaged during your stay;
8.1.2 The cost of replacing any items of property which are stolen from the accommodation during your stay.
8.1.3 Any breach of our non-smoking policy. A standard charge of £200 will be charged to your card where we find evidence of smoking within the accommodation to cover cleaning costs but we reserve the right to charge additional amounts to cover any additional damage and/ or cleaning required.
8.2 Such costs may be charged on check-out but VA STAYS reserves the right to apply such charges to your card at a later date where necessary.
8.3 Where VA STAYS is unable for any reason to apply such a charge against your credit/ debit card then an invoice will be sent to you and which you agree to pay within 14 days of receipt.
8.4. VA STAYS will provide a receipt including a breakdown of costs for all additional charges made to your credit or debit card.
9.1 VA STAYS processes information about you that you provide when making a reservation and/or upon check-in in accordance with our privacy policy. By providing this information you consent (on your behalf and on behalf of each member of your group) to such processing and you warrant that all information provided by you is accurate.
9.2 You should note that we are required by law to maintain a register of all guests’ names and nationality (to be taken on arrival) and to keep such details on file for at least 12 months from the date of arrival. In addition, for guests who are not of British, Irish or Commonwealth nationalities we are required to take details of your passport or other travel documentation and the address of your next destination.
9.3 For full details on how we collect, use and store personal data including the use of cookies please see our full privacy policy.
9.4 We use a secure third party service to process card payments (Stripe). This service is PCI-DSS compliant and allows us to make charges to your credit and debit card in accordance with these terms. We do not make or store any copy of your card details in our own systems or elsewhere. You can read the privacy policy of the third-party provider here: https://stripe.com/gb/privacy
10.1 VA STAYS wants to ensure that you have an enjoyable stay. If you have a problem during your stay please talk to any member of staff who will be able to help you. Any issues regarding the cleanliness or state of the apartment at check-in needs to be reported within 2 hours of arrival.
10.2 If VA STAYS are unable to informally resolve any complaint you have at the time of your stay then you may submit a formal complaint in accordance with this procedure. Formal complaints should be submitted in writing using the contact details below. Please provide as much information as possible in order that VA STAYS may properly investigate your complaint.
10.3 Your complaint will be dealt with by an appointed member of the VA STAYS management team. VA STAYS aims to respond to formal complaints within 2 days but if this is not possible VA STAYS will notify you of this and of when it expects to respond. VA STAYS will set out the outcome to your complaint in writing.
10.4 VA STAYS reserves the right to reject without further investigation any vexatious complaint or complaint made in bad faith.
info@vastays.co.uk
VA STAYS LTD,
71-75 Shelton Street, Covent Garden,
London, United Kingdom, WC2H 9JQ
11.1 VA Stays may revise these Terms & Conditions at any time.
11.2 If VA Stays revise these Terms or the Terms of the Booking so as to materially affect the Booking, We will give You reasonable written notice of any changes and You can choose to cancel the rental agreement. In the event of such cancellation, We will refund any sums paid.
12.1 It is the responsibility of the Guest and Your intended party to acquire suitable travel insurance to cover Your booking and individual circumstances beyond the Your control such as, but not limited to, adverse Weather, jury duty, incarceration, change in personal or work circumstances, military service, illness (including Covid-19, self-isolating & shielding) family emergencies and travel delays. If You choose not to take out UK travel insurance, then You accept responsibility for any loss that You and Your intended party may incur due to Your cancellation.
13.1 The liability of VA STAYS to you under these terms and conditions shall be limited to the total value of your booking (unless the Hotel Proprietor’s Act 1956 applies, in which case our liability will be limited to the maximum prescribed under that Act) except where such loss is caused by our negligence, in which case it shall be limited to any direct and reasonably foreseeable loss suffered by you.
13.2 VA STAYS shall not be liable in any circumstances to you for any consequential or indirect loss including loss of profit, data, management time, reputation or goodwill.
13.3VA STAYS shall not be liable for any damages or loss caused by conditions or events beyond its control including, but not limited to:
13.3.1 Strike, lockout or other labour dispute affecting the employees of VA STAYS;
13.3.2 Acts of God;
13.3.3 Natural disasters;
13.3.4 Acts of war or terrorism;
13.3.5 Act or omission of government, highway authorities or telecommunications carrier, operator or administrator;
13.3.6 Delay in manufacture, production or supply by third parties of equipment or services required for the performance of the Services or production and supply of the Goods;
13.3.7 Nothing in this clause or these terms shall limit VA STAYS’s liability for death or personal injury or in respect of fraudulent misrepresentation.
14.1 If any provision or provisions of these terms and conditions shall be held to be invalid, illegal, unenforceable or in conflict with the law of any jurisdiction, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.
15.1 The failure of any party at any time to require performance of any provision or to resort to any remedy provided under these terms and conditions shall in no way affect the right of that party to require performance or to resort to a remedy at any time thereafter, nor shall the waiver by any party of a breach be deemed to be a waiver of any subsequent breach. A waiver shall not be effective unless it is in writing and signed by the party against whom the waiver is being enforced.
16.1 These terms and conditions constitutes the entire agreement of the parties and supersedes all prior communications, understandings and agreements relating to the subject matter hereof, whether oral or written.
17.1 Nothing in this Agreement is intended to, nor shall, confer any rights on a third party unless expressly provided otherwise.
18.1 This Agreement shall be construed in accordance with English Law and the Courts of England and Wales shall have exclusive jurisdiction in so far as any matter arising from this Agreement is required to be referred to a court of law.
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